During the course of dealing with Tom Palmer Coaching LTD I will ask you to provide me with personal information relating to your existing circumstances, your health and history, (Your Personal Data). This document is important as it allows me to explain to you what I will need to do with Your Personal Data, and the various rights you have in relation to Your Personal Data. I will use any collected data only in service of continuous improvement of my services under section 6 of GDPR, Legitimate Interests.
This Privacy Statement sets out how Tom Palmer Coaching LTD uses and protects the information you provide when using my services and accessing my website.
I intend to ensure any data you provide is kept secure, managed respectfully and only used for the purposes for which it has been provided.
This policy will be updated periodically in line with current legislation.
What do I mean by “Your Personal Data”?
Your Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address, date of birth. Your Personal Data may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.
In the context of providing you with assistance in relation to your requirements, your Personal Data may include:
Title, names, date of birth, gender, nationality, marital status, contact details, address
Psychological and physical health status and history, details of current and past treatments (medical and/or other therapies), GP details
Family details
How do I collect Your Personal Data?
I will usually collect and record Your Personal Data directly from you. When you contact me via my website, phone or email I will collect your name, email address and telephone number, and any information you choose to supply regarding the purpose of your enquiry.
You will usually provide information during our initial meetings or conversations to establish your circumstances and needs in relation to the coaching requirements. You will provide information to me verbally and in writing, including email.
I will also make brief notes of our discussions during your sessions and of the therapy protocols used in your sessions.
What happens to Your Personal Data when it is disclosed to me?
In order for me to provide the services you need, I have the right to use Your Personal Data for the purposes detailed below.
In the course of handling Your Personal Data, I will:
Record and store Your Personal Data in my paper files, mobile devices and on our computer systems (websites, email, hard drives, and cloud facilities). This information can only be accessed by me, and only when it is necessary to provide my service to you and to perform any administration tasks associated with or incidental to that service
Use Your Personal Data to contact you from time to time concerning your appointments and / or to discuss your requirements
Use Your Personal Data for the purposes of responding to any queries you may have in relation to your requirements
I may also use this information to improve my services
Security and retention of Your Personal Data
Your privacy is important to me and I will take all reasonable steps to keep Your Personal Data secure and confidential.
Your Personal Data will be retained by me either electronically or in paper format for a minimum of six years.
For the purposes of clarity, I do not usually receive or retain your bank details.
Your rights in relation to Your Personal Data
You can:
request a copy of Your Personal Data that is under my control. I will provide you with the information within 30 days of your request.
ask me to further explain how we use Your Personal Data
ask me to correct, delete or require me to restrict or stop using Your Personal Data (details as to the extent to which I can do this will be provided at the time of any such request). This does not include any data I am obliged to keep for administrative, legal, or security purposes
ask me to send an electronic copy of Your Personal Data to another organisation should you wish
change the basis of any consent you may have provided to enable me to contact you in the future (including withdrawing any consent in its entirety)
ICO Registration No: ZB587302
How to make contact withTom Palmer Coaching LTD in relation to the use of Your Personal Data
If you have any questions or comments about this statement, or wish to make contact in order to exercise any of your rights set out within it please contact Tom Palmer.
You should also make contact with me as soon as possible on you becoming aware of any unauthorised disclosure of Your Personal Data, so that I may investigate this.
If you have any concerns or complaints as to how I have handled Your Personal Data you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Cookies
Cookies are small files which ask your permission to be placed on your computer’s hard drive so that it can analyse web traffic to my website. Through this, I can see which of my website’s pages are being viewed. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer. If you choose to do this, you may find that you cannot make full use of my website.
Links to other websites
My website may contain links to other websites of interest. However, once you use these links please be aware that you have left my website and I do not have any control over other websites. I cannot be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by my Privacy Policy. Please exercise caution and look at the Privacy Statement applicable to the website you are visiting.
Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
